Zales in Bay City, MI Open now

Reviews about Zales

• ★ ☆ ☆ ☆ ☆

  June 08, 2020, by Beth Baker
  I will NEVER shop at Zales again! My husband purchased a necklace for me for Christmas, but it's not my style so we've tried to return it, but he paid cash and they won't refund our money. Instead they want to keep the necklace and send a check that should arrive in two weeks. Now what happens if I never receive the check and they have the necklace? They say they can't write a check there, it has to be mailed. This is horrible customer service!! They should at least disclose their refund policy at the time people pay cash! They lost a good customer!!